Shipping & Returns
How much will shipping cost?
We offer free shipping Australia-wide on orders of $100 or more. For orders less than $100, shipping is charged at $10 per order. We use Australia Post Parcel Post.
Is express shipping available?
Express shipping is not available at this time. For faster fulfilment, you may wish to contact one of our retail partners in your area.
Is international shipping available?
Unfortunately Mater’s online shop is not able to offer international shipping at this time.
How long will shipping take?
Products purchased through our online store are shipped via Australia Post Parcel Post. You should receive your parcel in 2 to 5 days, or a little longer for country areas. If you are not present when Australia Post delivers your goods they will leave an official note for collection and you will need to collect from the assigned local Australia Post outlet.
I want to return a product, how do I do this?
Update 17.03.2020: From Tuesday 17 March 2020 until further notice, we will not provide a refund where you have simply changed your mind about Mater Baby Products (nappies & skin care).
If you are not completely satisfied with your Mater Product, please contact our Product Customer Care Team via email at firstname.lastname@example.org or by calling 1300 162 837.