Read our latest COVID-19 update
Mater Baby Products COVID-19 Update
We want to reassure you that Mater is closely monitoring the situation as it changes daily and adhering to the Federal and State Government’s recommendations. We are prioritising the health of our staff, patients and customers including the quality of our Mater Baby Products. Don’t worry, we aren’t going anywhere, and Mater Baby Products are readily available for you and your family; we are just taking extra safety precautions during these unprecedented times!
Our Office Team
To reduce risk of spreading infection we are all now working remotely and our face-to-face customer events and interactions are on hold until further notice. We’re still available if you have any queries about Mater Baby Products – just contact us on email: firstname.lastname@example.org or phone: 1300 162 837.
Our Warehouse Team
Our manufacturers, warehouse team and suppliers have implemented extra precautions to protect the health and safety of their employees and to ensure your Mater Baby Products arrive with you as safely and quickly as possible.
Our teams are adhering to recommendations with only essential employees permitted to work. Our warehousing team run split morning and afternoon shifts with intense cleaning in-between. Regarding packaging, clinical data just released* states coronavirus is not able to survive on cardboard after 24 hours so you may rest assured that your Mater Baby Products arrive safely. Even with evolving freight restrictions, Australia Post is doing everything they can to deliver your Mater Baby Products to you including providing contactless doorstep delivery and free 24/7 Parcel Lockers.
*Source: NEJM 17.03.2020
COVID-19 Update 28.04.2020- Expect some delays with online deliveries:
Australia Post is working tirelessly against the surge in demand from online orders, and due to some border restrictions, there may be delays in receiving your order. Together with Australia Post we are working hard for this process to be as smooth and efficient as it can be at this time. Thank-you for your patience!